Entries for the 'Training/CEUs' Category

06
The Environmental Finance Center Network has scheduled a five-part webinar series on the core components of asset management. This training series will help the utility answer the question, “How can we spend our limited dollars to have the greatest impact?” This is a great FREE training opportunity for water utilities as well as for regulators, technical assistance providers, consultants and others who assist small water and wastewater systems. 
 
1 – The Current State of the Assets
Webinar 1 will provide an overview of Asset Management and discuss the first core component of Asset Management, The Current State of the Assets. This will include a discussion of the need for an asset inventory, mapping, condition assessment, and remaining useful life.

November 7, 2013
2:30 – 3:30 EST
 
2 – Required Level of Service
Webinar 2 will provide an overview of Asset Management and discuss the second core component of Asset Management, Required Level of Service. There will be a discussion of why goal setting at a utility is important, what makes a good goal, how to set goals, and how to measure.

November 26, 2013
2:30 – 3:30 EST
 
3 – Critical Assets
Webinar 3 will provide an overview of Asset Management and discuss the third core component of Asset Management, Critical Assets. It will include a discussion of the two factors that make up criticality: likelihood of failure and consequence of failure, as well as a discussion on how criticality ties into the rest of Asset Management.

December 2, 2013
2:30 – 3:30 EST
 
4 – Life Cycle Costing
Webinar 4 will provide an overview of Asset Management and discuss the fourth core component of Asset Management, Life Cycle Costing. It will present the two components of life cycle costing: Operation and Maintenance and asset replacement. This discussion will go into tactics for more strategic O&M tasks and how you bring risk into the decision-making process for both O&M and capital.

December 12, 2013
2:30 – 3:30 EST
 
5 – Long Term Funding Strategy
Webinar 5 will provide an overview of Asset Management and discuss the fifth core component of Asset Management, Long Term Funding Strategy. This webinar will include a discussion of the need for funding the system and how to build the capacity within the community to raise rates. It will also include information on telling a good story about what you need and why. 
December 18, 2013
2:30 – 3:30 EST
(TENTATIVE)
28

Do you use Operator Basics in your training or allow operators to use Operator Basics for CEU credit in your state or jurisdiction

SmallWaterSupply.org has free copies of the Operator Basics CD available to regulators and technical assistance providers, just for the asking. We would like to see them used, and are offering to ship packets of up to 100 CD’s for free.

In return, you only need to give them away to operators or operators in training that will benefit from the lessons. If you are interested, please email Steve Wilson, sdwilson@illinois.edu.

Not sure what this is all about? We blogged about Operator Basics a few years ago. 

23

The ISAWWA Safe Water Scholarship Program provides financial assistance to students pursuing degrees or certifications related to the water industry. Our goal is to encourage more people to consider career paths in the water industry, which is critical to preserving public health and our most important natural resource – clean, safe drinking water. This year we distributed $3,500 in scholarships between four very deserving winners.

Applicants must be enrolled in or accepted into a water-related secondary, continuing education, or enrichment program for the 2014-2015 academic year (including summer term 2014) by the application deadline of January 31, 2014. Secondary education programs include water operator training programs as well as water-related technical school, community college, four-year college, masters, and doctoral programs. Examples of water-related fields of study include civil or environmental engineering, environmental science and policy, chemistry, biology, or hydrology.

ISAWWA is hosting a webcast on Tuesday, 9/24/2013 from 2:00-3:00pm, to outline the scholarship application process and explain what judges look for in quality scholarship applications. We’ll discuss several easy ways to make a scholarship application stand out, and provide samples of high quality resumes and essays for reference. The webcast is free but registration is required. 

Posted in: Training/CEUs
04

This is a guest post from Angela Hengel, a Rural Development Specialist with RCAC. 


RCAC Regional Environmental Manager Dave Harvey explains an electrical panel.

Background

Small community water systems face a variety of problems and challenges quite unlike anything their larger counterparts must face. With fewer customers to share the costs of running the system, smaller water systems suffer from economy of scale. These utilities often struggle to maintain water quality, water quantity, and system infrastructure. 

Decreased revenue also means that small water systems are often faced with the inability to provide equitable pay to their operators resulting in frequent turnover and a subsequent loss of system knowledge and experience. Adding to that problem, small systems often cannot afford the time and resources required to create adequate standard operating procedures for their system. This issue can have a devastating effect on a utility as new operators have few useful guidance documents to assist them with learning operations, maintenance and repairs. As regulations become more stringent and the associated technologies more complex, the need for well developed, user friendly operating procedures becomes even more apparent. 

The Search for a Solution

RCAC technical assistance providers work with small community systems on a daily basis and are familiar with the challenges they face. Through these relationships, it became clear that the lack of informative and easy to use operations and maintenance (O&M) manuals was a recurring roadblock for small systems striving to become sustainable. RCAC was faced with a question, how to develop an O&M manual that captures system information in a method that is easy to use and understand?

To start, RCAC looked at basic O&M manuals for small treatment plants and drew some conclusions; while they contained system information, they were often bulky, difficult to navigate, and very generic. This was particularly true when it came to manufacturers’ O&M manuals. 

Another aspect that RCAC noted was the tendency for manufacturers’ O&M manuals to be written with either too much engineering language or without any engineering thought at all. As noted by RCAC Rural Development Specialist and professional engineer Leon Schegg, “What we came across were catalog cuts from particular equipment manufacturers but very little information specific to that system,” said Schegg. “Some of the materials handed over were actually sales brochures.” As a result, these manuals were more often than not left by operators to collect dust on a bookshelf.

RCAC realized that a new approach was necessary. There had to be a way to enhance O&M manuals in a manner that is both technically sound and user friendly. For RCAC Regional Environmental Manager Dave Harvey the answer was easy. “I am a do-it-yourselfer kind of person,” said Harvey. “I love to tinker on my bike and my vehicles at home and my go-to place is always YouTube. I would much rather watch a video of how to repair my bike than read a manual. It’s fast, easy and accurate.” And with that, the RCAC video O&M manual was born. 

Making the Manuals

The idea of a video O&M manual was immediately welcomed by small water system managers and operators. With funding from Indian Health Service (IHS), RCAC began development of video O&M manuals for three tribally-owned small treatment plants. 

“Our intent was not to do away with the written manuals but rather to enhance them by integrating them with video demonstrations filmed on site at the treatment plant,” Harvey said. The result; highly individualized O&M manuals that provide not only written information, but detailed yet easy to follow video instructions on plant operations and maintenance. 

RCAC took a holistic approach to creating the manuals. Each individualized O&M manual is created through a collaborative of RCAC technicians, utility operators, IHS engineers, contractors and manufacturer technical representatives. Filmed onsite by RCAC videographers and finished in the RCAC graphic arts department, each manual is a one-of-a-kind visual training tool. With it, small system staff with limited technical skills can learn their system’s requirements and follow step-by-step maintenance procedures using a menu-driven CD containing text, photography, video and the internet. 

There were challenges to be met along the way in the creation of the manuals. “It was kind of like a movie set. We had to get all parties on site and organized and ready to go when it was time to film,” said RCAC’s Eagle Jones. “We had to deal with road noise, lighting, people forgetting their lines and just getting used to the idea of being on camera,” Jones said. “It took a few shoots and we had to go back and re-shoot a few sections, but in the end we produced some really great video.”

Bringing the video and written manual together in a cohesive and organized manner presented its own set of difficulties. “It was important that the manuals were designed in a way that would build the operators’ trust so that they actually use them,” said Schegg. “We inserted flags in the text of the manuals directing the user to a video.” 

One of the issues RCAC had to overcome was that the manuals being provided by equipment manufacturers often contained information that was different than plant operations. According to Schegg, “The videos were documenting actual maintenance procedures that were not in the manufacturers’ manuals.” This was particularly true with plant start-ups. “Problems arise during plant start-up that may not be known during the design phase or when the manufacturer put together their operations and maintenance manual,” said Schegg. “We see and resolve inconsistencies between the plans, manufacturers’ literature and recommended settings so that our manuals present the actual process and equipment operating and maintenance procedures necessary at your site.”

The Outcome

Once the video O&M manuals were completed, RCAC returned to the systems to review the manual with the operators. “We don’t just say, ‘Here’s your manual’” says Harvey. “We sit down and review every section with system operators to ensure that the information in the manual and video is completely accurate and, more importantly, that the operators understand how to use it.”

The Campo EPA department recently received a completed video O&M manual. Melissa Estes, Campo EPA Director, commented on the decision to have RCAC create the manual, “IHS recommended RCAC. The bid we received from RCAC was very reasonable compared to other consultants.  RCAC met with the Tribe’s Executive Committee and the Committee decided RCAC were experienced working with tribal governments and would do a good job, so the Committee approved the contract.   Since the Tribe and the tribal EPA had worked closely with RCAC on other projects we felt they would do an outstanding job.” 

In reference to the actual manual, Estes referred to it as being, “very user friendly,” and went on to note, “This manual will accommodate people who learn from reading, and others who learn from seeing.  The format is helpful for people who like to read directions or see them on a video. It is very helpful to have a manual specific to the system you operate, with actual demonstrations of how to operate the components.” 

RCAC knew that a video O&M manual would provide several benefits to small systems such as; increased operator technical capacity, a more effective preventive maintenance program, a more effective emergency maintenance program, a more accurate ability to budget for parts and labor, and having an enhanced training tool for new operators that acts as a safety net should the system find themselves one day without an operator. 

Still there were other, unexpected benefits that came about during the creation of these manuals. By bringing together engineers, operators, contractors, and technical representatives and analyzing the processes, each party began to get a better understanding of their role as it interrelates to other roles. As Schegg states, “The manual brings together documented and undocumented procedures from the standpoint of an operator which proved to be a tool not only for the operator but also engineers and contractors who use the information to modify those processes in the future and hopefully have an advantage when starting a new design.”

The Future

With the success of the three video O&M manuals, RCAC has plans for not only creating more treatment plant manuals, but to expand to other utility operations. “We are currently in the process of finishing a wastewater treatment plant manual and putting together proposals for creating distribution system manuals using the same video format,” Harvey said.

As for whether or not other systems would be interested in video O&M manuals, “Almost 100% of the managers and operators I have talked with would prefer to have an O&M manual with video integrated into the text,” states Harvey. And when asked if she would recommend this style of O&M manual to other systems, Estes replied, “Yes, we would recommend this style to other water systems.” 

Page 1 of 7First   Previous   [1]  2  3  4  5  6  7  Next   Last