Entries for the 'Helpful Tips' Category

25

The news out of South Carolina has a lot of communities and utilities asking, "What would we do if something like that happened here?" With extreme weather events like tropical storms, tornadoes, and hurricanes becoming more frequent, the importance of having a strong answer to this question grows nearly every day. 

In part three of our series on improving emergency response plans, we want to help you find that answer. The tips and resources below will walk you through the process of developing an extreme weather response plan and provide specific guidance for some of the most common hazards. 

  1. Understand your vulnerability to extreme weather. The Federal Emergency Management Agency is a great resource here. Their PrepareAthon website has information on when and where extreme events are most likely to take place.  
  2. Identify vulnerable assets. Are key equipment located in the floodplain? Are your circuitry and control panels secured for high winds? 
  3. Identify possible mitigation measures would protect vulnerable assets and priority operations. Putting in place a procedure to top off water in storage tanks prior to a hurricane or bolting down chemical tanks in advance of a flood are just a few examples. 
  4. Determine which mitigation measures should be implemented. Keep in mind costs, effectiveness, and practicality when making this decision. 
  5. Identify actions that will need to be taken immediately before and after an event. For example, sandbagging treatment sheds or turning off water meters at destroyed homes and buildings. 
  6. Write a plan to implement mitigation and rapid-response measures. This should be revised periodically and integrated into your utility's overall asset management process. 
  7. Be prepared to act. Include rapid-response measures in your employee training programs and keep staff and other stakeholders up-to-date on any changes. 

For more planning tips and information on common hazards, check out these resources and visit our Documents database. You can also learn more about drought preparedness in part two of this series. 

1. Climate Ready Water Utility: Adaptation Strategies Guide & Planning for Extreme Weather Events
This webinar presentation highlights the Workshop Planner and the Adaptation Strategies Guide, and how a utility can use them both when developing adaptation plans. It also highlights utility experiences with the tools. 

2. Drinking Water Natural Disaster Preparedness Guide
This 3-page document contains suggestions for public water supplies that the Association of State Drinking Water Administrators (ASDWA) recognizes as lessons learned from areas in Louisiana and Mississippi devastated by Hurricane Katrina.

3. Flood Resilience: A Basic Guide for Water and Wastewater Utilities 
With a user-friendly layout, embedded videos, and flood maps to guide you, EPA's Flood Resilience Guide is your one-stop resource to know your flooding threat and identify practical mitigation options to protect your critical assets.

4. Incident Action Checklist – Tornado
Use this comprehensive list from U.S. EPA to prepare for, respond to, and recover from a tornado. 

18

For those of us outside the arid West, it can be easy to push aside droughts and their impacts as somthing others have to worry about. But a look at the U.S. Drought Monitor quickly reveals that droughts—even long-term ones—are a concern coast-to-coast. In fact, increasing temperatures and changes in rainfall patterns are exposing more and more communities to the risk of droughts and other extreme weather events. 

Incorporating a drought contingency plan into your broader emergency response plan is one of the best ways to ensure your public water system is prepared for water shortages and other drought impacts. And there are a number of resources available to help you do just that.

The templates and guides below can help you design a plan that meets your system and community needs. Whether you use one of these or create your own, keep in mind these seven steps to an effecive drought management plan. These were developed by the Rural Community Assistance Corporation based on the model used by the Texas Commission on Environmental Quality.  

  1. Seek public involvment by forming a committee of stakholders who encourage and suppor a public "buy-in." 
  2. Define goals and objectives, such as targets for reduced consumption, identifying which customers can and should be restricted and which cannot, legal requirements, minimum flow requirements, etc.  
  3. Assess supply and demand – identify all existing and potential water supply sources and balance these against average and peak demand, historic demand trends, use by customer sector, interior vs. exterior use, and projected future demand. 
  4. Define a system-specific drought index, such as ground and/or  surface water storage, stream flows, soil moisture, rainfall deficit, well drawdown levels, and other indicies. 
  5. Identify potential mitigation measures, such as water audits, alternative supplies, leak detection and repair, public education, restrictions/bans on non-essential use, pricing disincentives (surcharges), and, finally, rationing. 
  6. Assess potential impacts of mitigation measures, such as reduced revenues, customer acceptance, rate equity, legal implications, history, and implementation costs. 
  7. Develop and implement the plan using the management strategies, templates, and statistics assembled during the assessment process. 

If you don't see something that fits your system's needs below, search "drought" in our documents database to find more resources. You can also find information on water conservation, energy efficiency, and renewable energy for small utilities in Sustainable Infrastructure for Small System Public Services: A Planning and Resource Guide. And be sure to read the Part 1 of this three-part series for help building a comprehensive emergency response plan. 

1. Drought Contingency Plan for a Public Water System (Example): ABC Water Company Drought Contingency Plan
This 11-page document provides an example of how to fill out the model drought contingency plan for retail public water suppliers. 

2. Drought Management Toolkit for Public Water Suppliers
This 49-page handbook was developed by the Utah Division of Water Resources to help public water suppliers better prepare for and manage future droughts. This toolkit consists of two main elements: a model drought mitigation plan and a model drought response plan (or contingency plan, which can also be used to address other water shortages). 

3. Drought Contingency Plan summary – Well Levels Known
This 1-page document, when completed, summarizes an operator's plan for a drought. It is broken down into three stages, depending on how severe the drought is. 

4. Drought Contingency Plan: Public Water System
This 36-page template can be used for a drought contingency plan for a tribal public water system. The template covers a broad list of sections and topics with the aim of being applicable for a majority of the water systems. Because tribal water systems vary, it is recommended that the tribe edit and modify the template to best fit their specific situation and context, and only include those sections that are necessary.

23

Last week, we shared tips to help you lay the groundwork for a successful rate approval process. The strategies focused on gaining public support for your operations as a whole so customers understand its value when it came time to ask for additional funds. Following these will help you gain community buy-in, but how you present a rate increase proposal will still play a vital role in ensuring you have the rates you need.

Here are a few things to remember while you are developing your communication strategy:

  • Timing is key. Community events, especially elections, can have a significant influence on the success of an increase.
  • Anticipating customer concerns and providing answers to questions about the need for the increase, cost efficiency, and how the change will affect individuals up front can do a lot to misunderstandings and foster public support.
  • Whether you're talking to a customers or the board, your messages should be succinct and consistent. Statements like, "Water reliability is at risk due to the need to upgrade the distribution system," clearly convey what is at stake and what actions can be taken.
  • Your local media can be a beneficial partner in utility communication, particularly if you have taken steps to cultivate a relationship.

Working with community stakeholders like environmental groups, industries, and even neighboring utilities can lend credibility to your messages and create champions for the rate adjustment.

For more suggestions, read this report from an expert panel discussion at the 2014 AWWA/WEF Utility Management Conference.

17
Our partners at the Rural Community Assistance Partnership (RCAP) have released a new instructional video on how to collect coliform samples.

"Coliform sampling is an important part of monitoring the water quality in all drinking water systems. Collecting coliform samples correctly is absolutely critical in protecting public health. Improper sampling is the most common reason for false positive results. Positive results, even false positives, require repeat sampling, which result in extra effort, time, and money. In this video, we will cover 13 steps to proper coliform sampling and discuss how to find a good sampling site."

Coliform Sampling Best Practices from RCAP on Vimeo.

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